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Mercor screens applicants online, often with an AI interview. micro1 offers a free, 18-minute AI practice interview with feedback, and we picked the one closest to this role: Customer Experience Specialist. It covers:
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Allow your microphone when it asks, find a quiet spot, and give yourself about 20 minutes. We’ve also emailed you the link and the free ebook.
Step 2: when you feel ready, apply.
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You apply on Mercor's own site. It’s free, and you can apply even if you skip the practice.
Who this role suits
Experienced professionals who want flexible remote projects that use their industry know-how.
Full job description
This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.
About the role
Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.
What you'll do
Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
Report progress and risks clearly to product managers & leadership
Who you are
An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
Organized and structured, with sound judgment on what matters most
A clear, concise writer and communicator
Comfortable with ambiguity and a fast-moving startup environment
Nice to have
Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
Comfort with data: SQL, spreadsheets or BI tools
Experience building internal tools or workflows with no-code or AI tooling
Last checked open on Oct 28, 2026. Job description provided by Mercor.
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